Shipping policy
Maison Rubiolo
Last updated: September 2, 2026
We take care to prepare each order with precision and to dispatch it promptly. The following terms apply to all purchases made through maisonrubiolo.com.
Processing
Orders are processed within [1–3] business days, excluding weekends and public holidays. You will receive a confirmation email when your order has been placed, and a second email with tracking details once it has been dispatched.
Orders placed after [5:00 p.m. Eastern Time] will be treated as received on the following business day.
Shipping Methods and Delivery Times
We currently ship to addresses within the United States.
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | [3–7] business days after dispatch | [Free] |
| Expedited | [2–3] business days after dispatch | [Customer paid] |
| Overnight | [1] business day after dispatch | [Customer paid] |
Delivery times are estimates and begin once the order has left our facility. They do not include processing time. Delays may occur due to carrier conditions, weather, or incorrect address information.
Packaging
Each piece is packed securely and presented with care. We recommend opening the parcel in a safe place and retaining all packaging until you have inspected the item.
Order Tracking
A tracking number will be provided by email once your order has shipped. Please allow up to [24 hours] after dispatch for tracking information to become active.
Incorrect or Incomplete Addresses
Please ensure that the shipping address entered at checkout is complete and accurate. Maison Rubiolo is not responsible for delays, loss, or additional charges resulting from an incorrect or incomplete address. Additional shipping fees may apply if an order must be reshipped.
Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you. Reshipment may be subject to additional postage. If we are unable to reach you within a reasonable time, the order may be refunded less the original shipping cost.
Lost or Damaged Shipments
If your order has not arrived within the estimated delivery window, or if it arrives damaged, please contact us at [Support@maisonrubiolo.com] within [7] days of the expected delivery date. We will work with the carrier to resolve the matter. A claim may require photographs of the packaging and the item.
International Shipping
We do ship internationally through a 3rd party and they are responsible for everything including tracking, shipment, duties and taxes once the order has left our facility. Any issues will be directed between them and the customer.
Restrictions
We reserve the right to decline shipment to certain addresses, including some P.O. boxes or freight-forwarding services, where delivery cannot be reliably completed.
Contact
For questions regarding shipping:
[Support@maisonrubiolo.com]